FAQs
- What’s included in your residential moving service?
We provide full packing, loading, transport, unloading, and unpacking with floor and wall protection included. - Do you disassemble and reassemble furniture?
Yes, we handle all standard disassembly and reassembly of beds, tables, and other furniture. - Are my belongings insured during the move?
Yes, The Move Place is fully bonded and insured for your protection. - Can you move fragile or antique items?
Absolutely — we use special padding, wrapping, and crating to ensure delicate items are moved safely. - How far in advance should I schedule my residential move?
At least 2–3 weeks ahead is best, though we often accommodate short-notice moves. - Do you protect floors and doorways during the move?
Yes, floor protection is always free for every client. - What areas do you serve for residential moves?
We move families all across Dallas–Fort Worth and nearby cities. - Can I pack some items myself?
Yes, you can pack anything you’d like. We can handle the rest professionally. - Do you move large appliances?
Yes, and we provide free disconnection and reconnection. - Do you offer same-day moving?
If crews are available, yes. Please call early to confirm same-day options.
- Do you move offices after hours or on weekends?
Yes, we can schedule moves early, late, or on weekends to reduce downtime. - Do you move computers and servers?
Yes, our office moving crews handle all tech equipment with anti-static protection. - Can you help plan my office layout in the new space?
We’ll place furniture and equipment according to your floor plan. - Are your movers trained for commercial buildings and elevators?
Yes, our team is experienced with building rules, loading docks, and elevator timing. - Do you provide packing for files and documents?
Yes, we can pack and label all sensitive office materials for safe transport. - Can you move large conference tables or cubicles?
Yes — our team disassembles and reassembles large furniture as needed. - How much downtime will my business experience?
We plan and execute quickly to minimize disruption. - Do you handle multi-floor or multi-office relocations?
Yes, we move businesses of all sizes, from small offices to large corporate spaces. - Do you provide insurance certificates for building management?
Yes, COIs can be issued upon request. - Can you store our items temporarily during the move?
Yes, storage arrangements are available if needed.
- What qualifies as a local move?
Any move within roughly 50 miles of Dallas–Fort Worth. - How are local moves priced?
Usually by hourly rate, depending on crew size and truck requirements. - Can you move me within the same apartment complex?
Yes, even short-distance moves are handled with full protection. - How do you protect my furniture?
We wrap, pad, and secure every item before loading. - Do I need to empty dressers before moving?
Yes, it’s best to remove items to prevent damage. - Can you move plants locally?
Yes, if distances are short and weather permits. - Do you provide same-day local moving?
When scheduling allows, yes — call to check availability. - Can you handle moves to suburbs around Dallas?
Yes, we serve all surrounding areas including Plano, Frisco, Garland, and Irving. - How early can a move start?
We can begin as early as 7 a.m. upon request. - Are local moves insured?
Yes, every move is covered under our insurance policy.
- Do you move outside of Texas?
Yes, we handle both in-state and out-of-state relocations. - How are long-distance moves priced?
Based on distance, weight, and total inventory. - Do you provide binding quotes for long moves?
Yes, we provide guaranteed pricing after a detailed inventory. - Can you track my shipment?
Yes, we’ll keep you updated from pickup to delivery. - Do you offer full packing for long-distance moves?
Yes — recommended to protect your items in transit. - How long does a long-distance move take?
Typically 2–5 days depending on destination and load size. - Do you move vehicles or motorcycles?
We can coordinate vehicle transport through trusted partners. - Will the same crew deliver my belongings?
Whenever possible, yes — for accountability and care. - What if weather delays the move?
We maintain communication and deliver as soon as conditions allow. - Are long-distance moves insured?
Yes, every shipment includes coverage with additional options available.
- What’s the difference between household and apartment moves?
Household moves include full homes; apartment moves may involve stairs or elevators. - Do you move within the same building?
Yes, we move between floors or units easily. - Can you handle high-rise apartment moves?
Yes, we’re experienced with building access and elevator schedules. - Do you move single-family homes and townhouses?
Yes, from condos to large estates. - How do you protect my walls and railings?
We use padding and corner guards. - Can you help with staging or rearranging furniture?
Yes, we assist with home rearrangement upon request. - Do you offer packing for apartments?
Yes, partial or full-service packing available. - What are your crew sizes for homes vs. apartments?
Typically 2–6 movers depending on home size. - Are last-minute bookings accepted?
Yes, subject to availability. - Do you offer moving supplies?
Yes — boxes, tape, and packing materials can be provided.
- Do you offer full packing and unpacking?
Yes, we handle everything from fragile wrapping to complete setup. - Can you pack only certain rooms?
Yes — partial packing options available. - Are packing materials included?
We can include or bill them separately depending on your quote. - Do you label boxes?
Yes, we label all boxes by room for easy unpacking. - How do you ensure fragile items don’t break?
We use padded wrapping, double-walled boxes, and careful stacking. - Do you unload into specific rooms?
Yes, our team follows your instructions for placement. - Can you help unpack and organize after the move?
Yes, we offer post-move unpacking and setup. - Do you offer loading/unloading only (no truck)?
Yes, great for PODS or rental trucks. - How long does packing take?
Most homes are packed in one day; larger homes may take two. - Do you take away packing debris?
Yes, we remove leftover materials at completion.
- Do you move pianos?
Yes — upright and baby grand pianos with special equipment. - How do you protect pianos during transport?
We use padding, straps, and climate-conscious transport methods. - Do you move gun safes or heavy items?
Yes, with the right tools and crew. - Can you move antiques and artwork?
Yes, handled with white-glove care and protection. - Do you charge extra for specialty items?
Yes, based on size, weight, and complexity. - Are fragile items insured?
Yes, additional coverage can be arranged for high-value pieces. - Can you move hot tubs or gym equipment?
Yes, upon pre-inspection and preparation. - Do you offer climate-controlled storage for special items?
Yes, temporary storage available on request. - Do I need to prep my piano before you arrive?
Just clear the area and ensure access — we handle the rest. - Can you move pool tables?
Yes, including disassembly, transport, and reassembly.
- What are your business hours?
We’re open Monday through Sunday for your convenience. - Do you offer early or late moves?
Yes, special arrangements can be made for early morning or evening starts. - How do you determine moving cost?
Based on home size, distance, labor hours, and any special services. - Do you provide free estimates?
Yes, both on-site and virtual estimates are available. - Are there hidden fees?
Never — The Move Place offers upfront, transparent pricing. - What forms of payment do you accept?
Cash, credit, or debit card. - Do you charge extra for weekends?
Rates may vary slightly based on demand; call for accurate pricing. - Are tips required?
No, tips are always appreciated but never expected. - What’s your cancellation policy?
We request 48-hour notice for changes or cancellations. - Why choose The Move Place?
We’re bonded, insured, professional, and trusted since 2008.