Frequently Asked Questions About The Move Place
Below are answers to the questions DFW customers ask most about The Move Place: how moves are priced, what insurance covers, how to book, and what we can move. Can’t find your answer? Call or text 469-777-6683.
Find Answers by Service
We’ve organized our FAQs into categories so you can go directly to the information you need. Explore residential and apartment moving, office and commercial relocation, local and long-distance services, packing assistance, and questions about costs and scheduling.
Every move is different. Building access, stairs, elevators, the items being moved, and your preferred dates can affect the arrangements needed. These answers provide general guidance; our team can explain the details that apply to your move.
Residential Moving Services Office Moving Services Local Moving Services Long-Distance Moving Household, Apartment & Home Moving Packing, Unpacking, Loading & Unloading Specialty Moving (Pianos, Safes & More) Hours, Special Arrangements & Cost
Residential Moving Services
What’s included in your residential moving service?
We provide full packing, loading, transport, unloading, and unpacking with floor and wall protection included.
Do you disassemble and reassemble furniture?
Yes, we handle all standard disassembly and reassembly of beds, tables, and other furniture.
Are my belongings insured during the move?
Yes, The Move Place is fully bonded and insured for your protection.
Can you move fragile or antique items?
Absolutely - we use special padding, wrapping, and crating to ensure delicate items are moved safely.
How far in advance should I schedule my residential move?
At least 2–3 weeks ahead is best, though we often accommodate short-notice moves.
Do you protect floors and doorways during the move?
Yes, floor protection is always free for every client.
What areas do you serve for residential moves?
We move families all across Dallas–Fort Worth and nearby cities.
Can I pack some items myself?
Yes, you can pack anything you’d like. We can handle the rest professionally.
Do you move large appliances?
Yes, and we provide free disconnection and reconnection.
Do you offer same-day moving?
If crews are available, yes. Please call early to confirm same-day options.
Office Moving Services
Do you move offices after hours or on weekends?
Yes, we can schedule moves early, late, or on weekends to reduce downtime.
Do you move computers and servers?
Yes, our office moving crews handle all tech equipment with anti-static protection.
Can you help plan my office layout in the new space?
We’ll place furniture and equipment according to your floor plan.
Are your movers trained for commercial buildings and elevators?
Yes, our team is experienced with building rules, loading docks, and elevator timing.
Do you provide packing for files and documents?
Yes, we can pack and label all sensitive office materials for safe transport.
Can you move large conference tables or cubicles?
Yes - our team disassembles and reassembles large furniture as needed.
How much downtime will my business experience?
We plan and execute quickly to minimize disruption.
Do you handle multi-floor or multi-office relocations?
Yes, we move businesses of all sizes, from small offices to large corporate spaces.
Do you provide insurance certificates for building management?
Yes, COIs can be issued upon request.
Can you store our items temporarily during the move?
Yes, storage arrangements are available if needed.
Local Moving Services
What qualifies as a local move?
Any move within roughly 50 miles of Dallas–Fort Worth.
How are local moves priced?
Usually by hourly rate, depending on crew size and truck requirements.
Can you move me within the same apartment complex?
Yes, even short-distance moves are handled with full protection.
How do you protect my furniture?
We wrap, pad, and secure every item before loading.
Do I need to empty dressers before moving?
Yes, it’s best to remove items to prevent damage.
Can you move plants locally?
Yes, if distances are short and weather permits.
Do you provide same-day local moving?
When scheduling allows, yes - call to check availability.
Can you handle moves to suburbs around Dallas?
Yes, we serve all surrounding areas including Plano, Frisco, Garland, and Irving.
How early can a move start?
We can begin as early as 7 a.m. upon request.
Are local moves insured?
Ask the team to explain the liability amount agreed for your move and any optional protection. Mover liability and a separate insurance policy are different; the written terms determine limits, exclusions and claims requirements.
Long-Distance Moving
Do you move outside of Texas?
Ask The Move Place about local and long-distance routes within Texas. An out-of-state request needs separate confirmation of the actual transporting carrier and its current interstate household-goods authority before booking.
How are long-distance moves priced?
Based on distance, weight, and total inventory.
Do you provide binding quotes for long moves?
Yes, we provide guaranteed pricing after a detailed inventory.
Can you track my shipment?
Yes, we’ll keep you updated from pickup to delivery.
Do you offer full packing for long-distance moves?
Yes - recommended to protect your items in transit.
How long does a long-distance move take?
Typically 2–5 days depending on destination and load size.
Do you move vehicles or motorcycles?
We can coordinate vehicle transport through trusted partners.
Will the same crew deliver my belongings?
Whenever possible, yes - for accountability and care.
What if weather delays the move?
We maintain communication and deliver as soon as conditions allow.
Are long-distance moves insured?
Yes, every shipment includes coverage with additional options available.
Household, Apartment & Home Moving
What’s the difference between household and apartment moves?
Household moves include full homes; apartment moves may involve stairs or elevators.
Do you move within the same building?
Yes, we move between floors or units easily.
Can you handle high-rise apartment moves?
Yes, we’re experienced with building access and elevator schedules.
Do you move single-family homes and townhouses?
Yes, from condos to large estates.
How do you protect my walls and railings?
We use padding and corner guards.
Can you help with staging or rearranging furniture?
Yes, we assist with home rearrangement upon request.
Do you offer packing for apartments?
Yes, partial or full-service packing available.
What are your crew sizes for homes vs. apartments?
Typically 2–6 movers depending on home size.
Are last-minute bookings accepted?
Yes, subject to availability.
Do you offer moving supplies?
Yes - boxes, tape, and packing materials can be provided.
Packing, Unpacking, Loading & Unloading
Do you offer full packing and unpacking?
Yes, we handle everything from fragile wrapping to complete setup.
Can you pack only certain rooms?
Yes - partial packing options available.
Are packing materials included?
We can include or bill them separately depending on your quote.
Do you label boxes?
Yes, we label all boxes by room for easy unpacking.
How do you ensure fragile items don’t break?
We use padded wrapping, double-walled boxes, and careful stacking.
Do you unload into specific rooms?
Yes, our team follows your instructions for placement.
Can you help unpack and organize after the move?
Yes, we offer post-move unpacking and setup.
Do you offer loading/unloading only (no truck)?
Yes, great for PODS or rental trucks.
How long does packing take?
Most homes are packed in one day; larger homes may take two.
Do you take away packing debris?
Yes, we remove leftover materials at completion.
Specialty Moving (Pianos, Safes & More)
Do you move pianos?
Yes - upright and baby grand pianos with special equipment.
How do you protect pianos during transport?
We use padding, straps, and climate-conscious transport methods.
Do you move gun safes or heavy items?
Yes, with the right tools and crew.
Can you move antiques and artwork?
Yes, handled with white-glove care and protection.
Do you charge extra for specialty items?
Yes, based on size, weight, and complexity.
Are fragile items insured?
Yes, additional coverage can be arranged for high-value pieces.
Can you move hot tubs or gym equipment?
Yes, upon pre-inspection and preparation.
Do you offer climate-controlled storage for special items?
Yes, temporary storage available on request.
Do I need to prep my piano before you arrive?
Just clear the area and ensure access - we handle the rest.
Can you move pool tables?
Yes, including disassembly, transport, and reassembly.
Hours, Special Arrangements & Cost
What are your business hours?
We’re open Monday through Sunday for your convenience.
Do you offer early or late moves?
Yes, special arrangements can be made for early morning or evening starts.
How do you determine moving cost?
Based on home size, distance, labor hours, and any special services.
Do you provide free estimates?
Yes, both on-site and virtual estimates are available.
Are there hidden fees?
Never - The Move Place offers upfront, transparent pricing.
What forms of payment do you accept?
Cash, credit, or debit card.
Do you charge extra for weekends?
Rates may vary slightly based on demand; call for accurate pricing.
Are tips required?
No, tips are always appreciated but never expected.
What’s your cancellation policy?
We request 48-hour notice for changes or cancellations.
Why choose The Move Place?
We’re bonded, insured, professional, and trusted since 2008.
Still Have Questions?
If you can’t find your answer, call or text The Move Place at 469-777-6683. We’re happy to discuss your needs, explain your options, and help you prepare.
Families Serving Families - let our team help you take the next step with confidence.
Planning your DFW move
How much does it cost to hire movers near Dallas?
Request a free written quote for your inventory, route, access and moving date. Confirm the hourly rate or flat price, minimum time, travel charges, protective materials and any additional services before booking.
Do you offer free estimates or quotes for moving services?
Yes! The Move Place offers free, no-obligation moving quotes. Simply call us or fill out our online form - it only takes two easy steps to get your estimate. We believe in total transparency from the start.
Are you a licensed and insured moving company in Texas?
Absolutely. The Move Place is a fully licensed and insured moving company registered in the state of Texas. Your belongings are always protected, and our experienced team follows all state moving regulations.
What areas do you serve in the Dallas–Fort Worth Metroplex?
We proudly serve Dallas, Plano, Richardson, Garland, Frisco, Allen, McKinney, Mesquite, Carrollton, Addison, and surrounding areas. Our movers handle both local and long-distance relocations across Texas.
Do you provide both residential and office moving services?
Yes, we handle residential and commercial moves of all sizes. Whether it’s a home, apartment, or office, our movers are trained to relocate your furniture, electronics, and equipment safely and efficiently.
How far in advance should I schedule my move?
We recommend booking your move at least 1–2 weeks in advance to secure your preferred date. For weekends and month-end moves, we suggest scheduling earlier, as those are our busiest times.
Do you offer same-day or last-minute moving services?
Yes! The Move Place offers same-day moving services when availability allows. We understand emergencies happen - our crew is ready to assist quickly and professionally.
What is included in your hourly rate (trucks, equipment, fuel, etc.)?
Our hourly rate includes a fully equipped truck, fuel, moving blankets, floor protection, dollies, and trained movers. There are no hidden charges for standard equipment or travel time within the Dallas area.
Do you provide packing and unpacking services?
Yes, we offer full and partial packing services for homes, apartments, and offices. We can also provide packing supplies such as boxes, tape, and shrink wrap. Our team ensures every item is securely packed to prevent damage.
Can I get help with loading and unloading my rental truck or storage pod?
Absolutely. We offer labor-only moving services to help load or unload your U-Haul, PODS, or storage unit. Our movers handle all heavy lifting with the right equipment and safety practices.
Do you move specialty items like pianos, safes, or antiques?
Yes, we provide specialty moving services for delicate and heavy items including pianos, gun safes, antiques, and artwork. We use protective padding and proper tools to ensure safe transport.
Do you offer long-distance moving outside Dallas?
Ask The Move Place about local and long-distance routes within Texas. An out-of-state request needs separate confirmation of the actual transporting carrier and its current interstate household-goods authority before booking.
Are there any extra fees I should know about (stairs, heavy items, etc.)?
We believe in transparent pricing. Any potential extra costs - such as long carries, stairs, or oversized items - will be discussed upfront before your move begins. No surprises at the end.
Do you provide moving supplies like boxes, tape, and padding?
Yes. We carry a full selection of professional moving supplies, including boxes, bubble wrap, packing paper, and heavy-duty tape. Our movers also bring protective blankets and floor covers on every job.
Can you store my belongings temporarily if my new home isn’t ready?
Yes! Through our 1 Free Storage Place partnership, we can refer you to trusted local storage facilities offering up to one month of free storage for Move Place customers.
How do your flat-rate moving services work?
For certain moves, we offer flat-rate pricing instead of hourly rates. After evaluating your move details, we’ll give you one guaranteed price - with no hidden fees or surprises. It’s perfect for long-distance or full-service moves.
How long will my move take from start to finish?
Every move is different. A small apartment move may take 2–4 hours, while larger homes or offices could take longer. Our team always works efficiently while maintaining safety and care for your belongings.
What happens if something gets damaged during the move?
Your belongings are fully protected under our licensed and insured coverage. In the rare event of damage, we’ll promptly review and resolve any claims to ensure your satisfaction.
Do you offer discounts or specials for returning customers or referrals?
Yes! We frequently run seasonal moving specials and offer referral discounts for returning customers. Ask our team about current promotions when booking your move.
How can I book my move with The Move Place?
Booking is easy - simply call (469) 777-6683 or request your free quote online. Our friendly staff will confirm your details, give you an upfront estimate, and schedule your move quickly and efficiently.